Shipping and Delivery Policy

At The Grey Circle, we prioritize your convenience and accessibility, offering a range of services to help you achieve your mental health goals. Below is our policy regarding the delivery of our services and any related materials.

1. Delivery of Psychotherapy Services

• All psychotherapy sessions are conducted virtually or in-person based on the arrangement with the client.
• For virtual sessions, services are delivered via secure video conferencing platforms (Google Meet), and a link will be sent to you prior to your scheduled session.
• For in-person sessions, please arrive at our office location at least 5 minutes before your scheduled appointment to complete any necessary forms or preparatory steps.

2. Delivery of Digital Materials

• For clients who purchase additional resources (such as worksheets, handouts, or e-books), these materials will be delivered electronically via email within 48 hours of purchase.
• Any materials that require delivery through other means will be shipped to the address you provide at the time of your purchase. Delivery times for physical materials will depend on the shipping carrier used.

3. Shipping of Physical Products

• If you purchase physical products, such as books or wellness kits, we will process and ship your order within 3 business days.
• Standard shipping times vary depending on your location but generally take 5-7 business days for domestic orders. Please note that international shipments may take longer due to customs processing.
• Shipping costs will be calculated at checkout and will depend on the shipping method chosen and your location.

4. Shipping and Delivery Fees

• For digital resources, there are no shipping fees.
• For physical products, shipping fees are calculated at checkout and are based on your shipping address and chosen shipping method.

5. Issues with Delivery

• If there are any issues with the delivery of services or products (e.g., missed sessions, lost materials, or damaged goods), please notify us within 7 days of the scheduled appointment or receipt of the product so we can resolve the issue as quickly as possible.
• In the case of lost or damaged goods, we may offer a replacement or refund, depending on the circumstances.

6. Special Circumstances

• In cases of extreme weather, public holidays, or unexpected events that affect our ability to deliver services or products, we will do our best to notify you in advance and offer rescheduling options or refund arrangements where applicable.

We appreciate your understanding, and we are always available to address any concerns regarding your therapy services or related product deliveries